Frequently Asked Questions

What are the operating hours?

Operating hours vary between the different My Kindy Centres; however they are generally open from 6.30am to 6.30pm, Monday to Friday, 52 weeks a year. We are closed on all public holidays.

Please contact the actual centre to find out the actual operating times.

What age groups do you cater for?

All centres provide care and education for children aged 0-5 years.  The only exception to this is My Kindy Shortland which caters for children aged 2-5 years.

How will my child benefit by attending a My Kindy Centre?

For information about how we plan for your child’s development, check out ‘our programs’.  The following is brief summary of what we aim to achieve for each child:


Nursery Programme (0 – 2 yrs.):

The early years are a time of rapid development.

For this group, our goal is to provide a home-like environment in which children feel safe, secure and happy, and to make progress in all areas of their development. 

Close communication between staff and parents is maintained at all times, allowing parents to stay informed of their child’s day and for staff to ensure home routines are followed as closely as possible


Toddler Programme (2 – 3 yrs.)

We recognise that this is an age during which children start to develop autonomy.  In response to this need for independence, children are assisted with tasks that may be frustrating, but given encouragement to do as much as possible by themselves.    

Our goal is to encourage their growing independence and to provide a learning environment in which children can develop in all areas - social, emotional, physical, language and intellectual.


Preschool Programme (3 – 5 yrs.)

One of the most important goals for this group is to help children become enthusiastic learners. Children are encouraged to be active and creative explorers who are not afraid to try out their ideas and to think their own thoughts.   

The programme is educationally based in that children are taught basic skills in numeracy, literacy, computer use, etc.   It is our aim to give children a strong foundation to build upon at school. However, the programme is planned is such a way that children are acquiring these skills through fun and play activities.  

In other words, they are learning important skills without realising they are learning them!


For all children:

Above all, we want to nurture a positive self-concept in each child who is in our care, as we believe a healthy self-esteem is a vital component for future success.

What is the difference between 'Childcare Centre' and 'Preschool'?

There is a misconception that ‘Childcare’ is simply providing care for children and ‘Preschools’ provide an education.  The truth is that all Early Childhood Services are assessed against the National Quality Standard 

(NQS), which has a strong focus on both ‘caring and nurturing’ as well as the learning and educational aspects of the program.


All My Kindy Centres have separate preschool rooms for children aged 3-4yrs and 4-5 yrs. The preschool programs in these rooms are developed and implemented by Early Childhood Trained Teachers.   


The advantage to families of having a preschool program run within an Early Childhood Centre is that it offers families the flexibility of the longer operating hours and choice of days.

What qualifications do your staff have?

Our staff hold various qualifications in Early Childhood – ranging from the minimum qualification of Certificate III in Children’s Services to Bachelor of Education in Early Childhood. But the most important qualification that our staff hold is not written on any certificate but clearly visible to a trained eye – and that is a true passion and commitment to provide the very best care and education for young children.

What are your fees?

Daily fees vary from centre to centre. Please contact the individual centres for current fee information. The actual fees payable will also vary for each family depending on their Child Care Benefit Eligibility and Child Care Tax Rebate. If you can have the information regarding your Child Care Benefit Rate handy before you contact us, we can give you a more accurate estimate of your fees.

What government rebates are available to assist with the cost of child care?

There are two main subsidies offered by the Australian Government to assist families to meet the cost of childcare. These are the Child Care Rebate (CCR) and the Child Care Benefit (CCB). 

Information about these rebates is available from the Family Assistance office or online at:

What is the Child Care Benefit (CCB)?

The CCB is a means tested subsidy that is administered by the Family Assistance Office. We reduce your fees by offsetting the CCB amount against your weekly fees. The amount of CCB you receive varies depending on your income, number of booked days, number of children in care, and whether or not you pass the work, training and study test. If you are studying or training you may be eligible for a further subsidy called Jobs Education and Training Subsidy (JET). Information about this is also available from the Family Assistance Office.

What is the Child Care Rebate (CCR)?

The CCR is designed to help working families with the cost of childcare. The rebate covers 50% of out-of-pocket expenses not covered by the CCB (up to a maximum of $7,500 per financial year for each child). You can choose to have the rebate paid directly to your child’s centre on a fortnightly basis, thereby reducing your fortnightly fees. Or you can choose to have the rebate paid directly into your bank account in which case you pay the full fee (less the CCB) to the centre.  The CCR rebate is not means tested, but you do need to be registered for CCB (even if you get 0% CCB) in order to receive this rebate.

You can use the handy online subsidy calculator to find out your rebate rate.

How do I go about enrolling my child at My Kindy?

You can either email or call the centre directly, or submit the online application ‘Waiting list Form’.

The supervisor will contact you as soon as a suitable position becomes available.

How long is your waiting list?

The number of children on the waiting list is not a good predicator of when you will get a position as there are various factors that have to be considered – priority group, days required, age-group etc. When a position becomes available, we usually go down the waiting list until we find a match. As all My Kindy centres are Approved Services, we are required to abide by the Government’s Priority of Access guidelines. The priority groups are as follows:

  • First Priority: a child at risk of serious abuse or neglect;
  • Second Priority: a child of a single parent who satisfies, or of parents who both satisfy, the work/training/study test under Section 14 of the 'A New Tax System (Family Assistance) Act 1999' ;

  • Third Priority: any other child.

Further information on these guidelines is available on: